Privacy policy

Privacy Policy
Pup Couture & Co.
Website: www.pupcoutureandco.com.au
Email: pupcoutureandco@gmail.com
Last updated: 22 August 2026
At Pup Couture & Co., we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, purchase our products, contact us, subscribe to our marketing communications, or otherwise interact with Pup Couture & Co.
We aim to handle personal information openly and transparently and, where applicable, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Information We Collect
Depending on how you interact with our website and business, we may collect:
Personal information
Full name
Email address
Phone number
Billing address
Delivery address
Other information you voluntarily provide to us
Order information
Products purchased
Order number
Order history
Shipping and delivery information
Returns and exchange information
Payment information
Payments made through our website may be processed by third-party payment providers. We generally do not have access to your complete payment card details.
Website information
When you use our website, certain information may be collected automatically, including:
IP address
Browser and device information
Operating system
Pages visited
Products viewed
Website interactions
Referring website
Cookies and similar technologies
Communications
If you contact us by email, through our website or through social media, we may retain the information you provide so that we can respond to your enquiry and provide customer service.
2. How We Collect Information
We may collect information when you:
Visit our website
Create or use a customer account
Place an order
Subscribe to our mailing list
Contact us
Request a return or exchange
Submit a review
Enter a competition or promotion
Interact with us through social media
Voluntarily provide information to us
We may also automatically collect certain technical information through cookies, analytics and similar technologies.
Where reasonably practicable, personal information is collected directly from you.
3. How We Use Your Information
We may use your personal information to:
Process and fulfil your orders
Process payments
Arrange delivery
Manage returns and exchanges
Respond to enquiries
Provide customer support
Send order confirmations and updates
Communicate with you about your purchases
Improve our website and products
Understand how customers use our website
Prevent fraud and misuse
Maintain website security
Send promotional communications where permitted
Run competitions, promotions and giveaways
Meet applicable legal and regulatory obligations
We only seek to collect information that is reasonably necessary for our business activities.
4. Marketing Communications
If you choose to subscribe to Pup Couture & Co. marketing communications, we may send you information about:
New products
New collections
Promotions and sales
Special offers
Events
Other Pup Couture & Co. news
You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at:
pupcoutureandco@gmail.com
Unsubscribing from marketing communications will not prevent us from sending essential transactional communications relating to your orders.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to help us operate our website and understand how visitors use it.
Cookies may collect information such as:
Pages visited
Products viewed
Website interactions
General website usage
Device and browser information
Some cookies may be provided by third-party services used by our website.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Service Providers
We may use third-party service providers to help operate our business, website and online store.
These may include providers involved in:
Website hosting and ecommerce
Payment processing
Shipping and delivery
Email marketing
Website analytics
Advertising
Customer support
Fraud prevention
Information technology
Because Pup Couture & Co. operates its online store through Wix, information submitted through our website may be processed through Wix and its relevant service providers.
Third-party providers may access personal information where reasonably necessary to provide their services.
7. Overseas Processing
Some third-party service providers we use may store or process information outside Australia.
This means that your personal information may be transferred to or stored in overseas locations depending on the services we use.
Where applicable, we will take reasonable steps to ensure that personal information is handled appropriately.
Australian privacy guidance recommends that an applicable privacy policy explain whether personal information is likely to be disclosed overseas and, where practicable, identify relevant countries.
Note: Because the exact third-party services connected to your Wix website can change, you should review your Wix, payment, analytics, email-marketing and advertising settings before publishing this section. This avoids claiming that information is sent to a particular country when your actual setup differs.
8. How We Protect Your Information
We take reasonable steps to protect personal information from:
Loss
Misuse
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Interference
We use appropriate security measures having regard to the nature of the information we collect and how it is handled.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information for as long as reasonably necessary for purposes such as:
Completing transactions
Providing customer service
Managing returns and exchanges
Maintaining business records
Meeting legal obligations
Resolving disputes
When information is no longer required, we may securely delete or de-identify it where appropriate.
10. Accessing Your Personal Information
You may contact us to request access to personal information we hold about you.
Please contact:
pupcoutureandco@gmail.com
We may need to verify your identity before providing access to personal information.
There may be circumstances where access cannot be provided where permitted or required by law.
The Australian Privacy Principles include rights relating to accessing and correcting personal information.
11. Correcting Your Information
If you believe information we hold about you is inaccurate, incomplete or out of date, please contact us at:
pupcoutureandco@gmail.com
We will take reasonable steps to correct information where appropriate.
12. Privacy Complaints
If you have a concern about how we have handled your personal information, we encourage you to contact us first.
Privacy enquiries and complaints
Pup Couture & Co.
Email: pupcoutureandco@gmail.com
Please provide enough information for us to understand your concern so that we can investigate and respond appropriately.
If you are dissatisfied with our response and the Privacy Act applies to your circumstances, you may be able to make a complaint to the Office of the Australian Information Commissioner (OAIC).
The OAIC's guidance states that an applicable privacy policy should explain how individuals can make privacy complaints and how those complaints will be handled.
13. Children's Privacy
Our website is not specifically directed towards children.
We do not knowingly collect personal information from children without appropriate consent.
If you believe a child has provided personal information to us, please contact us at pupcoutureandco@gmail.com so that we can take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
Our business
Our website
Our services
The information we collect
The way we use information
Applicable legal requirements
When we make changes, we will update the "Last updated" date at the top of this policy.
The OAIC recommends keeping an applicable privacy policy current and updating it when information-handling practices change.
15. Contact Us
If you have any questions about this Privacy Policy or how Pup Couture & Co. handles personal information, please contact us:
Pup Couture & Co.
Australia
Email: pupcoutureandco@gmail.com
Website: www.pupcoutureandco.com.au