Terms of service

Pup Couture & Co.
Website: www.pupcoutureandco.com.au
Last updated: 20 September 2026

Welcome to Pup Couture & Co.

These Terms of Service (“Terms”) govern your use of the Pup Couture & Co. website and any purchases made through our online store.

By accessing our website, browsing our products or placing an order, you agree to these Terms. Please read them carefully before making a purchase.

1. ABOUT PUP COUTURE & CO.

Pup Couture & Co. is an Australian pet accessories business offering a curated range of pet products including harnesses, collars, leashes, bandanas, apparel, dog hats, toys, bowls, waste bag holders and other pet accessories.

Throughout these Terms, “Pup Couture & Co.”, “we”, “us” and “our” refer to Pup Couture & Co.

“You” and “your” refer to any person accessing our website or purchasing products from us.

2. USE OF OUR WEBSITE

You may use our website for lawful personal shopping and browsing purposes.

You must not:

• Use our website for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our website, systems or customer information.
• Introduce viruses, malicious software or other harmful material.
• Interfere with the operation or security of our website.
• Copy, reproduce, distribute or commercially exploit our website content without our permission.
• Use our photographs, product imagery, designs, graphics, branding or written content for commercial purposes without permission.

We may restrict or terminate access to our website where we reasonably believe these Terms have been breached.

3. PRODUCT INFORMATION

We take reasonable care to ensure that our product descriptions, specifications, measurements, colours, photographs and other product information are accurate.

However, you acknowledge that:

• Colours may appear slightly different depending on your device, monitor and screen settings.
• Pattern placement may vary between individual products.
• Measurements may be subject to small manufacturing variations.
• Handmade or individually produced items may have minor variations.
• Lifestyle photographs may contain props or accessories that are not included with the product.
• Images may be enlarged, cropped or styled to better display product details.
• Products may appear different in scale depending on the animal, environment or styling shown.

Unless expressly stated otherwise, only the product described in the relevant product listing is included in your purchase.

Please review the complete product description, specifications, measurements and applicable size guide before purchasing.

4. AI-GENERATED, DIGITALLY ENHANCED & LIFESTYLE IMAGERY

Pup Couture & Co. uses photography, digital editing and modern creative technologies to present our collections and demonstrate how products may look in different settings.

Some images appearing on our website, social media accounts, advertisements, emails or other marketing material may be created, edited, enhanced, composited or styled using artificial intelligence (“AI”) or other digital editing technologies.

This may include images where:

• An AI-generated or digitally created dog or other animal is shown wearing or using a product.
• A product has been digitally placed onto a dog or into a lifestyle scene.
• A background, room, outdoor environment or setting has been AI-generated or digitally replaced.
• Lighting, shadows, colour balance or image quality has been digitally enhanced.
• Styling elements, furniture, decorative items or other props have been digitally generated.
• Product imagery has been combined with digitally created lifestyle elements.
• Images have been resized, cleaned, retouched or otherwise digitally enhanced for presentation.
• Supplier or manufacturer imagery has been edited or restyled for consistency with the Pup Couture & Co. brand.

These images are used to help customers visualise our products and create a consistent Pup Couture & Co. aesthetic.

Illustrative Nature of Lifestyle Imagery

AI-generated, digitally enhanced and lifestyle images may be illustrative and may not represent the precise:

• Scale of a product in relation to the animal or surroundings.
• Breed, size, shape or proportions of an animal.
• Position or fit of a product on every animal.
• Colour under every lighting condition.
• Texture or material appearance.
• Pattern positioning.
• Background or surrounding environment.
• Decorative accessories or props included in the image.

For products such as harnesses, collars, clothing and other fitted accessories, customers should not determine sizing solely from lifestyle or AI-generated imagery.

Always refer to the applicable product measurements and Pup Couture & Co. size guide before ordering.

Product Accuracy

We take reasonable steps to ensure that digitally created or enhanced imagery reflects the relevant product as accurately as practicable.

AI-generated or digitally enhanced imagery is not intended to materially alter or misrepresent the actual product, its features, quality, contents or characteristics.

Where you are unsure about a product's colour, dimensions, inclusions, material, sizing or other characteristics, please contact us before purchasing.

Nothing in this section limits any rights or remedies available to you under the Australian Consumer Law, including where a product is materially different from its description or otherwise fails to meet an applicable consumer guarantee.

5. SUPPLIER & MANUFACTURER INFORMATION

Some products may include photographs, specifications, measurements or information originally supplied by manufacturers, distributors or other suppliers.

We may edit, reformat or restyle this material so that it is consistent with the Pup Couture & Co. website and branding.

While we take reasonable care when presenting this information, minor supplier or manufacturing variations may occur.

Nothing in this section limits your rights under the Australian Consumer Law.

6. SIZING

Dogs vary considerably in breed, weight, shape, fur thickness and body proportions.

Our size guides are provided to assist customers in selecting an appropriate size but should be used together with your dog's actual measurements.

For fitted products such as harnesses, collars and apparel, please carefully measure your dog before ordering.

Depending on the product, relevant measurements may include:

• Neck circumference.
• Chest or girth circumference.
• Back length.
• Weight.
• Breed and body shape.
• Fur thickness.

Where chest, neck or other physical measurements are provided in a product size guide, these measurements should generally be prioritised over relying solely on breed or weight.

Customers are responsible for selecting an appropriate size based on the information provided.

If you are unsure about sizing, we recommend contacting Pup Couture & Co. before placing your order.

7. ORDERS

When you submit an order through our website, you are making an offer to purchase the products contained in your order.

You should receive an order confirmation after successfully placing your order.

We reserve the right to cancel or decline an order where reasonably necessary, including where:

• A product is unavailable.
• An inventory error has occurred.
• An incorrect price has been displayed due to an obvious website error.
• Payment cannot be processed.
• We reasonably suspect fraudulent activity.
• Incorrect or incomplete information has been provided.
• Circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund for the cancelled product or order.

8. PRICING

Unless otherwise stated, all prices displayed on our website are in Australian dollars (AUD).

Prices may change from time to time.

Promotional prices, sales and discount offers may only be available for a specified period and may be subject to additional conditions.

We reserve the right to correct genuine website, typographical or pricing errors where permitted by law.

9. PAYMENT

Payment must be successfully completed before an order can be processed or dispatched unless otherwise stated.

Payments may be processed through third-party payment providers.

Your use of a third-party payment provider may also be subject to that provider's terms and conditions and privacy policy.

10. SHIPPING & DELIVERY

Shipping options, estimated delivery timeframes and any applicable shipping charges will be displayed on our website, within our Shipping Policy or during checkout.

Delivery estimates are estimates only and may be affected by circumstances outside our reasonable control, including:

• Postal or courier delays.
• Peak shopping periods.
• Public holidays.
• Severe weather.
• Transport disruptions.
• Incorrect or incomplete delivery information.
• Other unforeseen events.

Customers are responsible for providing an accurate and complete delivery address.

Please refer to our separate Shipping Policy for further information.

11. RETURNS, EXCHANGES & CHANGE OF MIND

Returns and exchanges are subject to our Returns & Exchanges Policy.

Where we accept an exchange due to incorrect sizing or change of mind, products may need to be:

• Unused.
• Unworn.
• Clean.
• In their original condition.
• Free from pet hair.
• Free from dirt, stains and odours.
• Free from chewing, scratching or other pet-related damage.
• Returned with original packaging where reasonably possible.

For hygiene and safety reasons, we may be unable to accept change-of-mind returns or exchanges for products that have been worn or used.

These conditions relate to voluntary change-of-mind and sizing returns and do not limit any rights you may have under Australian Consumer Law.

Please refer to our Returns & Exchanges Policy for full conditions and timeframes.

12. AUSTRALIAN CONSUMER LAW

Our products come with rights and consumer guarantees under the Australian Consumer Law (ACL) where the ACL applies.

Nothing in these Terms is intended to exclude, restrict or modify any right or remedy that cannot legally be excluded, restricted or modified.

Depending on the circumstances, if a product is faulty, unsafe, not of acceptable quality, materially different from its description or otherwise fails to comply with an applicable consumer guarantee, you may be entitled to a remedy.

Our change-of-mind or exchange policies operate in addition to your rights under Australian Consumer Law.

13. PET SAFETY & RESPONSIBLE PRODUCT USE

Pet owners are responsible for determining whether a product is suitable for their individual pet and for using products safely and appropriately.

You are responsible for:

• Selecting an appropriate product and size for your pet.
• Ensuring collars, harnesses and clothing are correctly fitted.
• Supervising your pet where appropriate.
• Inspecting accessories regularly for damage or excessive wear.
• Checking products before use.
• Immediately discontinuing use if a product becomes damaged, chewed, weakened or unsafe.
• Following any care, sizing or safety instructions supplied with the product.
• Ensuring products are used only for their intended purpose.

No pet accessory is indestructible.

Dogs should be supervised with toys and accessories where appropriate, particularly where chewing or ingestion could occur.

A damaged leash, collar, harness, toy or other accessory should not continue to be used.

To the maximum extent permitted by law, Pup Couture & Co. is not responsible for injury, loss or damage caused by incorrect sizing, incorrect fitting, misuse, chewing, unauthorised modification, failure to inspect a product, continued use of a damaged product or use outside the product's intended purpose.

Nothing in this clause excludes liability that cannot legally be excluded.

14. INTELLECTUAL PROPERTY

Unless otherwise stated, all content appearing on the Pup Couture & Co. website is owned by or licensed to Pup Couture & Co.

This includes, without limitation:

• Our business name and branding.
• Logos.
• Product names.
• Collection names.
• Original product designs and patterns where applicable.
• Photographs.
• AI-generated or digitally created marketing imagery commissioned or created for our business, to the extent rights are held by us.
• Graphics.
• Videos.
• Website layouts.
• Product descriptions.
• Written content.
• Social media content.

You must not copy, reproduce, modify, distribute, publish, sell or commercially exploit our content without prior written permission.

15. CUSTOMER PHOTOS, REVIEWS & USER-GENERATED CONTENT

If you voluntarily provide us with a review, photograph, video, testimonial, social media post or other content, you confirm that you have the right to provide that content.

Where you tag Pup Couture & Co., submit content directly to us or otherwise give us permission to share it, we may repost or display that content on our website or social media for promotional purposes.

Where appropriate, we may request permission before using customer-generated content in paid advertising or other significant marketing campaigns.

You must not submit content that is unlawful, misleading, defamatory or infringes another person's intellectual property or privacy rights.

16. PROMOTIONS, DISCOUNT CODES & COMPETITIONS

From time to time we may offer:

• Discount codes.
• Promotional offers.
• Sales.
• Bundles.
• Giveaways.
• Competitions.
• Free shipping promotions.
• Other special offers.

Additional terms may apply to individual promotions.

Unless otherwise stated, promotional codes cannot be combined with other offers and cannot be redeemed for cash.

Promotions may be changed or withdrawn where permitted by law.

17. THIRD-PARTY SERVICES & LINKS

Our website may use or provide access to third-party services including payment processors, delivery providers, analytics services, social media platforms and other external websites.

We are not responsible for the availability, security, content or privacy practices of independent third-party websites or services.

Your use of those services may be subject to separate terms and privacy policies.

18. WEBSITE AVAILABILITY

We aim to keep the Pup Couture & Co. website operating correctly and securely.

However, we cannot guarantee uninterrupted access at all times.

The website may occasionally be unavailable due to:

• Maintenance.
• Technical issues.
• Platform outages.
• Security updates.
• Events outside our reasonable control.

We may modify, update or temporarily suspend parts of the website where reasonably necessary.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by law, Pup Couture & Co. will not be liable for loss or damage resulting from:

• Incorrect use of a product.
• Incorrect sizing or fitting.
• Failure to follow instructions.
• Continued use of a damaged or worn product.
• Damage caused by a pet.
• Unauthorised alteration of a product.
• Website outages outside our reasonable control.
• Delivery delays outside our reasonable control.

Nothing in these Terms excludes, restricts or modifies any liability, consumer guarantee, right or remedy that cannot legally be excluded under Australian law.

20. EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control.

These circumstances may include natural disasters, severe weather, courier or postal disruptions, industrial action, power failures, telecommunications failures, cyber incidents, government restrictions or other unforeseen events.

Where reasonably possible, we will take steps to minimise any impact on affected customers.

21. PRIVACY

Your privacy is important to us.

Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable privacy laws.

Please review our Privacy Policy for further information about how we collect, store and use personal information.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our products, business practices, website or applicable laws.

The latest version will be published on our website together with the date it was last updated.

Changes will apply from the date the updated Terms are published, subject to applicable law.

23. GOVERNING LAW

These Terms are governed by the laws of Australia and any applicable laws of the Australian State or Territory in which Pup Couture & Co. operates.

Nothing in these Terms affects any rights you may have under applicable Australian consumer legislation.

24. CONTACT US

If you have any questions about these Terms, a product or an order, please contact Pup Couture & Co. through the Contact page on our website:

Pup Couture & Co.
www.pupcoutureandco.com.au

© 2026 Pup Couture & Co. All rights reserved.